Want an alternative to refunding money back to families when they cancel their registration? You can now offer an account credit that your members can use towards future seasons. Offering partial credits? No problem! Use the Cancellation Fee section during an order cancellation to offer a partial credit. Visit our support guide to learn more.
*Many of our partners have experienced a higher than normal volume of cancellations due to COVID-19’s impact on Spring seasons. Offering an account credit for members to use towards the next season is an easy way to roll these requests over to the next season versus bulk refunding or cutting checks manually.
Administrators can now limit the number of times a coupon code can be used across your membership. This, along with placing an expiration date to a coupon code, will allow you to offer discounts for an upcoming season while also helping to prevent any potential coupon abuse (like recipients sharing the code with others who didn’t receive the code directly from you).
We suggest using coupons for general discounts, scholarships, and marketing or promotional campaigns. Find out how to limit the number of times a coupon can be used here.
Your organization can now opt to absorb the Sports Connect Service Fee into your program costs rather than passing it to members to pay upon checkout.
Find out more about how this works and where to opt in here.