Sports Connect Product Enhancements – May 20th, 2020

Our Product Team listens to your feedback and constantly develops the Sports Connect platform to help make sports easy for you, with releases pushed every two weeks. These enhancements are released to our partners at no cost.

Below is a recap of the highest impact items included in our product push on Wednesday, May 20th, 2020.

New Product Enhancements

Offer Credits to Cancelled Orders

Want an alternative to refunding money back to families when they cancel their registration? You can now offer an account credit that your members can use towards future seasons. Offering partial credits? No problem! Use the Cancellation Fee section during an order cancellation to offer a partial credit. Visit our support guide to learn more.

*Many of our partners have experienced a higher than normal volume of cancellations due to COVID-19’s impact on Spring seasons. Offering an account credit for members to use towards the next season is an easy way to roll these requests over to the next season versus bulk refunding or cutting checks manually.

Enhancements to Coupon Code Usage

Administrators can now limit the number of times a coupon code can be used across your membership. This, along with placing an expiration date to a coupon code, will allow you to offer discounts for an upcoming season while also helping to prevent any potential coupon abuse (like recipients sharing the code with others who didn’t receive the code directly from you).

We suggest using coupons for general discounts, scholarships, and marketing or promotional campaigns. Find out how to limit the number of times a coupon can be used here.

Service Fee Absorption

Your organization can now opt to absorb the Sports Connect Service Fee into your program costs rather than passing it to members to pay upon checkout. 

Find out more about how this works and where to opt in here.

Upcoming Enhancements

*Update : These enhancements have been release since this original post!

Read a full recap in our Summer Product Enhancements blog.

Free Programs & Events

We value growing youth sports and want to provide our customers with the option to open up zero-cost registrations (for unique programs such as camps, clinics, and fundraisers) without paying any associated fees. Over the coming months, we’ll have a new program type available on our Mobile-First registration platform specifically for this.

Editable Payment Plan Orders

While you can currently edit payment plan due dates & amounts for manual payment plans, we’re working to provide you the ability to edit the payment plan due dates and amounts for ARB (Automatic Recurring Billing) payment plans. So for parents needing additional flexibility paying their open balances, you can make these adjustments on the fly while still maintaining the convenience of automatic payments. 

Waitlist Registrations

The current enrollment requirement for a waitlist to kick in is at least 1 enrollment in a division. In the coming weeks, you’ll be able to enable a waitlist for divisions with 0 enrollments – as parents and players are beginning to make plans to return to the playing field, this will allow you to gauge interest and participation in each division before charging members.

Continue to stay tuned for ongoing product updates and enhancements. As always, we appreciate your feedback and look forward to continuing to develop Sport Connect to best fit your needs!